Booking Conditions

1. Booking Policies and Procedures

All services are charged at half day rate max. 4hrs, day rate max. 8 hours or overnight rate max. 24 hours. Full payment must be made in advance.
Overnight bookings: I will require a non-refundable deposit of 30%.
Where day care is booked on a monthly basis I require at least 10 days notice if you are cancelling a day or you will be charged.
Bank holidays plus Christmas Eve and New Year’s Eve are subject to higher fees.
A ‘Meet & Greet’ consultation is required, prior to reservations, FOR ALL NEW CLIENTS.
Day Care: Drop Offs are between the hours of 8.00am – 10.00am and Pick Ups are between the hours of 4.00pm – 6.00pm.

2. Cancellations & Alterations

Any bookings that are cancelled will be subject to loss of deposit. If cancelled 7 or less days before the start date of the booking, 100% will be payable unless I am able to take another booking. If you wish to transfer your booking I will only be able to do this if I can resell the dates.
If you cut short your booking and unless I am unable to resell the days you will be liable for the full payment once the deposit is paid.
In the unlikely event that I cannot provide the service agreed, I will do my best to arrange an alternative.

3. Aggressive/Un-neutered/Un-housetrained Animals

I will not board unruly or un-housetrained dogs.
I will not board un-neutered male dogs, un-spayed females may be accepted with prior agreement.
I will not accept aggressive animals for bookings of any kind.
The client agrees that at the time of booking services for their dog(s), the dog(s) have not shown aggression or threatening behaviour, or caused harm, to any individual and/or any pet(s), and the client agrees to contact me immediately if any of these behaviours presents or if the dog(s) has potential to cause harm to any individual or pet(s).
The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, damages etc) if the client’s pet(s) should bite another animal or a human, including myself.
If the client’s dog(s), whilst being boarded, shows aggressive tendencies towards me, my dogs or other day care dogs, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, the client agrees that he / she be placed either with the emergency contact or in a boarding kennel, until the client returns, and this will be subject to any resulting charges.

4. Unforeseen Purchases

In the event that additional items need to be purchased in the absence of the client – i.e. pet food or other necessary items that contribute to the health and wellbeing of your pet - I will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.

5. Updates

Please inform me of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

6. Privacy Policy

7. Insurance

I have valid public liability insurance, for the peace of mind of clients. I recommend that you purchase your own separate pet insurance.

8. Medications, Vaccinations and Immunisations

If necessary, I will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
Under no circumstances will I board any dog that has any form of active contagious illness.
All dogs must be fully vaccinated or provide a Titer test, taken up to 14 days prior to the day care or boarding date. A copy must be provided for my records.
If I contract any disease or ailment from a clients dog(s), which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
I require dogs to be on a flea and worm treatment plan and be up to date with their treatment.
Your dog’s Kennel Cough vaccination must be up to date prior to their arrival for day care or boarding.

9. Collars/Leads

Please provide secure collars and, if applicable, harnesses, with an up to date tag for all visits (in addition I will place a Furbnb contact tag on your dog while it is with me).

10. Changes to return date

No credits will be given for early returns or last-minute changes to pet care.
In the event that you (the client) are delayed on return, you must inform me immediately, so that I can arrange continued cover.

11. Payment

I accept payment by cash/bank transfer.
A 30% non-refundable deposit of the total sum due is payable at the time of booking for all overnight boarding bookings.
The remaining balance is due 7 days prior to the booking.
Where services are required long term, the client may make payment on a monthly basis with prior agreement.
Where payment is not received in accordance with these terms and conditions of business, I reserve the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.